An Australian grocery store made news all over the world when a sign was put on its front door stating that everyone who enters and leaves without making a purchase, will be charged $5 for “just looking” which is deducted when a purchase is made.
We’ve all gone into a store and looked at the things we wanted then gone home and ordered them online for a much cheaper price. This is known as “showrooming” and while it’s useful for buyers, it can be deadly for the business of shops all over. Unfortunately, there has been very little shops can do about this, until now.
Unsurprisingly, the grocery store’s drastic measures to stop showrooming aren’t sitting well with customers everywhere and it’s suspected that along with browsers, the store will likely lose any potential customers as well.
Do you think the grocery store was right in charging a $5 browsing fee or do you think this is an example of very bad customer service? Voice your comments in the discussion on Facebook or Twitter!